Ceroon Terms and Conditions

Same Day Delivery
7 days a week.
Ceroon offers same day delivery in the Adelaide CBD and metropolitan area if orders are placed before 12pm in the recipient's time zone. If orders are placed after this time, we can not guarantee but will try our best to honour your date preference otherwise delivery will be moved to the following day.
 Fees and Charges
Delivery fees will be added at the end of your order. Delivery fees will be calculated once the suburb has been entered at the checkout. Each suburb will be a different delivery cost depending on its distance from Adelaide CBD.
All prices stated on the website will be added to your cart and delivery will be added on at the end of checkout. You will not pay more than what your cart specifies.
Ceroon's delivery fees are:
Australian Express Delivery $10
 
Unsuccessful Deliveries
Ceroon will try their best to deliver every order.
If for some reason we are unable to deliver your order we will call the contact numbers filled out on the order form to ask for your permission on what to do next.
If no one responds after five minutes the courier will move on and a new delivery may be arranged, which will incur another delivery fee.
The following reasons Ceroon may not be able to deliver your goods could be:
* Recipient refuses to accept the delivery
* Address provided is incorrect
* Occupants are not at the location and have a locked property
* If the building has strict security and won’t accept the the package. 
*Business address is closed.

If incorrect numbers, address, locations or delivery information are supplied, Ceroon cannot be held liable for failed deliveries. Additional fees may be required for redelivery.

If Ceroon is given permission to leave the package at the address by the sender, we cannot be held liable of what happens with the package (by the door) once they are delivered. If any issues occur, please email hello@ceroon.com.au immediately.

By ordering with us at Ceroon, we can only assume you have read our terms and conditions and accept/acknowledge the information we have stated.

  Recipient "Not at Home"

If you have specified that the package can be left at recipient’s property if not home then Ceroon will leave the package in a safe location. 
If the recipient is not at the location when the delivery is made and there is a locked property, Ceroon will call the sender and recipient to confirm what the next option is. If Ceroon can not get in touch with either parties then an executive decision will be made to bring the package back to our warehouse. Additional delivery charges may apply if Ceroon has to deliver the package more than once. 
Privacy Policy
Ceroon is committed to the protection of personal information. Ceroon will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document.
Cancellations
Ceroon cannot cancel any order that has already been delivered. If the cancellation request is made before the courier has left, then Ceroon may be able to cancel the order. However, if the courier has already left with your delivery then there may be a delivery fee charged.
 
Refunds
We want you to be happy and satisfied with our service. If you feel we did not deliver what you expected we are happy to discuss refunds. Please contact Ceroon via email hello@ceroon.com.au so we can determine the best solution to the problem.
  
Alcohol 

Ceroon encourages the legal and responsible consumption of alcohol.

Under the Liquor Control Reform Act 1998 it is an offence:

    • to supply alcohol to a person under the age of 18 years (Penalty exceeds $8,000)
    • for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700)
    • Liquor Licensing Act 1997, Section 113. Liquor must NOT be supplied to persons under 18.
Disclaimer
By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Ceroon may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.